Job Description

2nd / 3rd Line Support Engineer (MSP)


Location: Basingstoke

Salary: £38,000 – £45,000 per annum


We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.


This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.


The Role

  • Providing high-quality technical support remotely and onsite

  • Acting as an escalation point for complex support issues

  • Delivering infrastructure and cloud projects from design through to implementation

  • Configure, support, and maintain networks and firewalls

  • Working closely with customers to understand technical challenges and provide effective solutions

  • Carrying out site visits, system upgrades, ...

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