Job Description

2nd / 3rd Line Support Engineer (MSP)

Location:  Basingstoke
Salary:  £38,000 – £45,000 per annum

We are recruiting on behalf of a well-established Managed Service Provider who are seeking an experienced 2nd / 3rd Line Support Engineer to join their technical team.

This role would suit a confident, customer-facing engineer with strong MSP experience who enjoys a mix of hands-on technical support, project delivery, and onsite client engagement.

The Role

  • Providing high-quality technical support remotely and onsite
  • Acting as an escalation point for complex support issues
  • Delivering infrastructure and cloud projects from design through to implementation
  • Configure, support, and maintain networks and firewalls
  • Working closely with customers to understand technical challenges and provide effective solutions
  • Carrying out site visits, system upgrades, and planned main...

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