2nd Tier Support- India

We are seeking a smart, proactive and quick learning person to join our dynamic TIER2 support team. This role is critical in providing top-tier technical support and exceptional customer service to our valued clients. The ideal candidate will possess a deep understanding of our products and services, advanced troubleshooting skills, and a passion for solving complex issues. The specialist will act as an escalation point for other teams and will be responsible for ensuring the highest level of satisfaction for our customers.

Responsibilities:

• Advanced Troubleshooting and Support: Provide expert-level technical support to resolve complex customer issues, including software and network-related problems.
• Escalation Management: Serve as the primary point of escalation for other teams, ensuring timely and effective resolution of issues.
• Customer Communication: Maintain clear, professional, and timely communication with customers throughout the suppor...