Job Description

VR #3411003

2nd Line Support Engineer


London


£30,000 – £35,000


We have an exciting opportunity for a highly motivated individual to join our client, a managed Services Technology business, to work on their rapidly growing Outsourced IT Helpdesk.


As 2nd Line Support Engineer, you will be supporting one of their high-profile clients in resolving incidents within their Microsoft 365, Azure Active Directory and Intune environments.


Job Duties

  • Provide second-line technical support for Microsoft 365, Azure Active Directory, and Intune environments, resolving incidents efficiently and effectively.

  • Investigate, diagnose and resolve complex technical issues escalated from first line support.

  • Communicate clearly and professionally with customers, including face-to-face interactions, ensuring a high level of customer satisfaction.

  • Maintain accurate documentation of a...

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