Job Description
A well-established MSP in central Edinburgh is looking for a 2nd Line IT Support Engineer to join its growing team (fully onsite).
This is a great opportunity for someone who enjoys solving technical problems, working closely with users, and developing their skills across a broad range of technologies. The role is predominantly office-based, with hybrid working available after six months, and the company actively supports professional development through funded certifications and training.
Key Responsibilities
** Providing 2nd line support across a varied client base
** Troubleshooting Microsoft 365, Windows, macOS and networking issues
** Resolving escalated hardware, software and connectivity problems
** Taking ownership of tickets through to resolution
** Maintaining accurate technical documentation
** Delivering excellent customer service
What We're Looking For
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