Job Description
BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION.
Recuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.
We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.
LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your tasks:
- 2nd level support for complex incidents and service requests.
- Incident analysis, troubleshooting, and root cause identification.
- Coordination with 3rd level support, vendors, and external service providers.
- Installation, configuration, and support of POS systems and peripheral devices.
- Software deployment, rollout support, and system maintenance.
- Documentation and knowledge base maintenance.
- Monitoring ticket progress and ensuring service quality and SLA compliance.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
What we offer:
- Continue your...
Recuerde revisar su CV antes de enviar la solicitud. Además, asegúrese de leer todos los requisitos relacionados con este puesto.
We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.
LAY FOUNDATIONS. ENSURE EFFICIENCY.
Your tasks:
- 2nd level support for complex incidents and service requests.
- Incident analysis, troubleshooting, and root cause identification.
- Coordination with 3rd level support, vendors, and external service providers.
- Installation, configuration, and support of POS systems and peripheral devices.
- Software deployment, rollout support, and system maintenance.
- Documentation and knowledge base maintenance.
- Monitoring ticket progress and ensuring service quality and SLA compliance.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
What we offer:
- Continue your...
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