Job Description
We are looking for a technically skilled 2nd Level Support Engineer with experience in troubleshooting complex IT environments and supporting retail/POS infrastructures.
Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.
Responsibilities
- 2nd level support for complex incidents and service requests.
- Incident analysis, troubleshooting, and root cause identification.
- Coordination with 3rd level support, vendors, and external service providers.
- Installation, configuration, and support of POS systems and peripheral devices.
- Software deployment, rollout support, and system maintenance.
- Documentation and knowledge base maintenance.
- Monitoring ticket progress and ensuring service quality and SLA compliance.
Benefits
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