Job Description

Job Title:

Location: Near Richmond, London (On-site)

Salary: £35,000-£40,000 per annum


Overview


We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.


Key Responsibilities

  • Provide 2nd/3rd line support across Microsoft, cloud, and network environments

  • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions

  • Assist with cloud administration, updates, and system improvements

  • Coordinate workloads across engineers and support day-to-day service delivery

  • Build strong client relationships and deliver excellent customer service

    • Skills & Experience

  • Experience in a 2nd line role within an MSP
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