2nd / 3rd Line Helpdesk Engineer

About Us:

Shoreability is at the forefront of IT solutions, providing innovative services and support to our varied client base. We're looking for a detail-oriented and tech-savvy 2nd /3rd Line Support Engineer with a strong background in Microsoft technologies and project management to join our growing team. If you're passionate about IT and looking for an opportunity to advance your career, we want to meet you

Role Overview:

In this role, you'll be critical in managing and resolving higher-level technical issues, with a focus on Microsoft-based environments. You will also help in managing projects related to M365 SharePoint migrations and Microsoft Autopilot setups, ensuring optimal performance and user satisfaction.

Key Responsibilities:

• Provide 2nd line support for issues related to Microsoft Windows Server, Windows Desktop OS, and Microsoft 365 applications.
• Manage and resolve tickets escalated from 1st line support while maintai...