24x7 Systems Support Engineer

Job Description

• 24x7 Roster
• Work from Home
• Full-time Permanent position – open to location

Join our talented 24x7 Support team providing operational and technical support to our National, diverse customer base. 

Please note that this role requires you to be available to work on a 24x7 roster.

What will I be doing?

• Provide accurate Incident resolution and Service Request management, within established Service Level Agreements
• Manage incidents and service requests effectively; ensuring information is captured in the Service Desk ITSM
• Act as the first point of contact providing support services, including taking calls from customers and responding to emails
• Work remotely with customers to troubleshoot and resolve problems to the end user’s satisfaction
• Perform operational support services ...