24/7 Customer Support & Service Desk Coordinator

About Reboot Monkey

Reboot Monkey is a global leader in data center services, operating in 166 countries and over 2,300 cities worldwide. Our mission is simple but ambitious: 3 engineers within 1 hour of every data center globally.

We provide comprehensive data center services including remote hands, smart hands support, colocation management, cross-connects, and hardware procurement. As a rapidly growing company, we're building the infrastructure that keeps the world's data centers running 24/7.

The Role

We're looking for a Customer Support & Service Desk Coordinator to serve as the front-line contact for our global data center operations. You'll be the critical first point of contact when clients call with urgent requests—from smart hands dispatches to emergency escalations.

This is a 24/7 operation, and we need dedicated professionals across multiple time zones to en...