Job Description

Job Title:

2025 Workforce Management GVPTP

Job Description

The Sr. Manager Workforce Management is responsible for managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis. This position is responsible for the execution of workforce strategy.

Responsibilities

  • Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
  • Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
  • Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
  • Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Managemen...

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