1st Line Technical Support Engineer

Introduction

A thriving Managed Service Provider company

Description

ENVIRONMENT:

YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior engineers and participation in projects. The ideal candidate will have 1-2 years of suitable experience including with Microsoft Windows 10-11, Microsoft Server 2016, 2019, 2022, Microsoft Office 365, Exchange, OneDrive, Microsoft Active Directory, Group Policy, DHCP, DNS, Bitdefender & Veeam.

DUTIES:

• Provide 1st Line support via email, phone, and remote tools for clients in the UK, Europe, Asia, and the US.
• Visit client sites in SA for troubleshooting, configuration, a...