1st Line Support Technician

What you'll be doing

• Coaching customers through their queries relating to their software via different forms of communication (phone and online chat).
• Empathetically approaching customers questions and reassuring them you’re able to help them.
• Professionally and politely encouraging our customers to adopt a self‑serve approach by sharing the relevant Support Document with them to guide them to a solution whilst ensuring they know you are with them every step of the way.
• Troubleshoot any questions from our customers where the answer is not instantly obvious, using all resources available to you to achieve this.
• Empowering our customers to get the best of our software so they can deliver vital patient care and to make their lives easier.

Your personal attributes

• Great communication and collaboration skills working with business stakeholders.
• Show initiative and ability to analyse situa...