1st line support (legal interact) supervisor/junior

Job Openings 1st Line Support (Legal Interact) Supervisor/junior

About the Job 1st Line Support (Legal Interact) Supervisor/junior

To respond to and resolve customer queries and problems related to products and services contracted for support and maintenance between Legal Interact and the customer.

Customer Communication Call Reduction Initiatives Version testing Focus on Contacts in the Legal Interact product set Solid written and verbal communication skills Ability to analyse and troubleshoot An understanding of Legal Contracts Receive and log a call on behalf of a client for support to be initiated Understanding and confirmation of the problem reported Ensuring that the case is assigned to the correct respondent Matric is a must, tertiary qualification in the legal sector At least 3 years of experience in the legal sector Experience in Legal call centre or IT support Working with deadlines Delivering high-quality customer service Must have prior experience in Contr...