Job Description
1st Line Support Analyst required by market leading, award winning, professional services organisation based in Salisbury. This is an excellent opportunity for someone with a passion for technology and customer service to develop their skills within a supportive environment, acting as the first point of contact for IT support across the business.
The Role
Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
Key responsibilities include:
* Acting as the first point of contact for all IT support queries
* Logging, categorising, troubleshooting, and resolving technical issues
* Escalating more complex problems to 2nd line support where required
* Supporting a range of applications, including Microsoft 365 and other business systems
* Assisting with hardware and software installations, config...
The Role
Working as part of a collaborative IT team and reporting to the IT Director, you will provide front-line support to users, ensuring issues are logged, diagnosed, and resolved efficiently.
Key responsibilities include:
* Acting as the first point of contact for all IT support queries
* Logging, categorising, troubleshooting, and resolving technical issues
* Escalating more complex problems to 2nd line support where required
* Supporting a range of applications, including Microsoft 365 and other business systems
* Assisting with hardware and software installations, config...
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