Job Description

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”. 


What will you do:



  • Provide first-level technical support to corporate users via phone, email, and ticketing system

  • Troubleshoot and resolve hardware, software, and basic network issues

  • Manage user accounts, permissions, and password resets (Active Directory)

  • Support corporate applications, email systems, VPN, and collaboration tools

  • Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures

  • Monitor and update incident tickets, ensuring...

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