Job Description
1st / 2nd Line IT Support Analyst – Leeds – Professional Services REF 765
Work Hours: 35 hours per week (07.00 - 19.00 with 1 hour for lunch). Flexibility is required according to workloads and requires on-call support after probationary period.
Industry: Professional Services
JOB PURPOSE:
The IT Technician will be responsible for providing 1st and 2nd line support for desktop hardware, software, and business systems.
DIMENSIONS:
Working within a team of 2 people reporting into the IT Service Team Leader. Development of the IT role and knowledge within the business.
Responsibilities:
- Support the business by providing 1st and 2nd line technical support.
- Administration of accounts in Active Directory and Microsoft Exchange.
- Liaise and work with external and internal technical contacts on incident resolution.
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