1808 - Technical Support Specialist (SaaS)

We are looking for a Technical Support Specialist to deliver exceptional technical support by troubleshooting software issues, guiding customers through product functionality, and ensuring timely resolution of support requests. You will collaborate closely with the Customer Success, Product, and Engineering teams to provide an outstanding customer experience while contributing to continuous product and process improvements. Requisitos Experience providing technical support for software or SaaS products. Strong troubleshooting, analytical, and problem-solving skills. Ability to quickly learn complex software platforms. Experience using CRM or ticketing systems (HubSpot is a plus). Experience documenting issues and following structured support processes. Excellent written and verbal English communication skills. Strong customer service orientation and attention to detail. Ability to manage multiple priorities in a fast-paced environment. Self-motivated, organized, and able to work indepe...