1799 - Help Desk Assistant

Location: Remote Employment Type: Full-time Positions Available: 1 Schedule: Spain business hours (equivalent to 7:00 PM 4:00 AM Colombia Time), including weekend availability. Language: Spanish (Required) | Conversational English (Preferred) Role Overview We are seeking a Help Desk Assistant to provide first-level technical support, manage incidents, assist with AI-based automation initiatives, and ensure compliance with internal processes. The ideal candidate is proactive, analytical, customer-oriented, and eager to contribute to an innovative technology environment while maintaining high service quality and SLA compliance. Requisitos 23 years of experience in a Help Desk or Technical Support role. Around 1 year of experience with n8n or similar automation platforms. 35 years of PHP experience. Experience developing or supporting AI-driven automation solutions. Knowledge of SQL Server. Basic experience working with REST APIs and JSON integrations. Experience using Jira and Agile met...