10850746 / Engineer

Service Desk analyst will act as a first and single point of contact for all IT related issues Service Desk Engineer are providing first level multilingual end user application, network, server and device support for an international customer. The SDA will provide service to the customer on IT infrastructure related questions, queries and issues. Heshe is end to end responsible for assignment of more complicated problems to the correct support groups within the project or service framework. Communication with the customer goes by telephone, email, and chat. 24 7 Support Dutch and English language is required You will provide First Line IT Support for Nederlandse Spoorwegen (NS), supporting both office users and operational staff, including train drivers, conductors, and station personnel. As NS operates critical national railway infrastructure, your role is essential in ensuring the availability and continuity of IT services that enable safe and reliable rail operations. You will troub...