100% Remote SaaS Account Manager

Role Overview The SaaS Account Manager is responsible for managing and growing a portfolio of existing customer accounts. This role focuses on building long-term relationships, ensuring customer satisfaction, driving product adoption, and maximizing revenue through upselling and cross-selling. The ideal candidate acts as a trusted advisor, helping customers achieve their business goals using the platform. Key Responsibilities Customer Relationship Management Develop and maintain strong, long-term relationships with key stakeholders across assigned accounts Serve as the primary point of contact for customer communication and account-related needs Understand each customer’s business goals, challenges, and success criteria Build trust and position yourself as a strategic partner and advisor Onboarding & Product Adoption Guide new and existing customers through onboarding and implementation processes Ensure smooth product adoption and help customers realize value quickly Educate customers ...